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We're here! Clinical and vegan skincare

¡Envio Gratuito Nacional sin mínimo de compra! * Por tiempo limitado

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Frequently Asked Questions

Answers to common questions about products, orders, shipping, and payments.
Products
Are they safe for all skin types? Plus

Yes, our products are formulated with carefully selected ingredients to be suitable even for sensitive skin. We recommend patch testing before use.
Are your products vegan and cruelty-free? Plus

Yes, all our products are 100% vegan and cruelty-free.
What is the expiration date of the products? Plus

Each product has an expiration date indicated on the packaging. Once opened, we recommend using them within 6 to 12 months to maintain their effectiveness.
Orders and Payments
What payment methods do you accept? Plus

We accept credit and debit cards, PayPal, and other secure payment methods available at checkout.
Can I modify or cancel my order? Plus

Yes, you can modify or cancel your order before it's processed. Contact us as soon as possible to make the change.
Will I receive an order confirmation? Plus

Yes, you will receive an email with confirmation and details of your purchase.
Shipping
Do you ship internationally? Plus

We currently ship to several countries. Costs and delivery times vary by location.
How long does it take for my order to arrive? Plus

Delivery time depends on your location and the shipping method you select. Domestic shipments typically take between 3 and 7 business days.
Can I track my order? Plus

Yes, you will receive a tracking number via email once your order has shipped.